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FAQs

Categories

Our Medical Staff
Are all of your pediatricians accepting new patients?
Are your doctors board certified?
What is a nurse practioner?

Availability
Is there a doctor available 24 hours a day?
Do the doctors have designated hours for call-ins?
If a nurse is not able to take my call, when can I expect a call back?

Scheduling
Are sick and well visits scheduled at certain times of the day?
Do you take walk-ins?
Can a sick child be seen on the same day that I call?
What is the schedule for well-visit check-ups?
Up to what age does your practice see patients?
Do teenagers need to be seen for yearly physicals?
Can I speak with a pediatrician before my child is born?

Office Visits
Do you have a separate waiting area for sick children?
Will my child always see the same medical provider?

Medical Records and Forms
How do I obtain forms for daycare, school, or camp?
Can I receive an Illinois Health Exam Form at my child's routine check-up?
How do I obtain a copy of my child's medical records?

Frequently Asked Questions

Our Medical Staff
Q: Are all of your pediatricians accepting new patients?
A:

Yes, all of our doctors and our nurse practioner are taking on new patients.

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Q: Are your doctors board certified?
A:

All of our doctors are board certified in pediatrics and maintain yearly continued medical education.

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Q: What is a nurse practioner?
A:

A pediatric nurse practioner (PNP) is a registered nurse with a graduate degree and advanced pediatric clinical experience which enables him or her to diagnose and manage most pediatric illnesses, either independently or as part of a health care team.  A PNP is nationally certifed in pediatrics and maintains yearly continued medical education.

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Availability
Q: Is there a doctor available 24 hours a day?
A:

Yes. If the office is closed and you have an urgent matter, the physician on call can be reached via the answering service. The answering service can be accessed simply by calling the office telephone number. Calls regarding office visits and medication refills should be made during normal business hours.

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Q: Do the doctors have designated hours for call-ins?
A:

No. Our staff is available to assist you anytime the office is open. If the nurse is unable to help you, she will ask the doctor to call you back or recommend that you make an appointment.

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Q: If a nurse is not able to take my call, when can I expect a call back?
A:

Nurses continously check phone messages throughout the day and make a concerted effort to call back in a timely manner. If a matter is urgent, please inform us and your call will be treated with high priority.

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Scheduling
Q: Are sick and well visits scheduled at certain times of the day?
A:

No. We see both well and sick children all day.

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Q: Do you take walk-ins?
A:

We prefer that you call to schedule an appointment for your child.  If your child is sick, it's best to call first and speak with a nurse. If you do come without an appointment, we will do our best to work you into the schedule. This may involve waiting and there is a $25.00 walk-in fee.

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Q: Can a sick child be seen on the same day that I call?
A:

Yes. We see sick children the same day you call if the illness necessitates prompt care.

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Q: What is the schedule for well-visit check-ups?
A:

We recommend well-child visits at 1-2 weeks, 1,2,3,4,5,6,8,10,12,15,and 18 months, 2, 2 1/2, and 3 years, then once a year.

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Q: Up to what age does your practice see patients?
A:

We see children through college.

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Q: Do teenagers need to be seen for yearly physicals?
A:

Yes. This follows the guidelines of the American Academy of Pediatrics. These visits provide  an important opportunity for teens to get reliable information about normal maturing and healthy lifestyle choices.

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Q: Can I speak with a pediatrician before my child is born?
A:

Yes. A visit or phone interview can be scheduled. This will provide the opportunity to answer all of your questions.

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Office Visits
Q: Do you have a separate waiting area for sick children?
A:

Yes.

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Q: Will my child always see the same medical provider?
A:

We can usually accomodate your preference for well child care visits and will attempt to do so for sick visits.  However, we do not want to delay care because a certain provider is not available. Our doctors and nurse practioner work as a team to provide care for your child.

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Medical Records and Forms
Q: How do I obtain forms for daycare, school, or camp?
A:

If we have seen your child within the past year, we can complete the form for you. You have the choice of picking it up at the office or having it sent to you. If we haven't seen your child in the last year, you will need to schedule an appointment for a check-up.

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Q: Can I receive an Illinois Health Exam Form at my child's routine check-up?
A:

Yes. A completed health maintenance/physical exam form can be given to you at the time of the scheduled visit. We recommend you make copies of this form as you may need additional forms for school, sports, daycare, or camp. This form is valid for one year from the date of the physical.

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Q: How do I obtain a copy of my child's medical records?
A:

We require a signed authorization to release records. There is no charge to release records to a specialist physician. A $25.00 fee will be charged for medical records for any other purpose.

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